FAQ

Frequently Asked Questions

📦 Shipping

How long does shipping take?
Processing time is 1–3 business days. Delivery takes 5–10 business days depending on your location.

Do you offer free shipping?
Yes! We offer free shipping on qualifying orders. Check our current promotions at checkout.

Will I get a tracking number?
Yes! Once your order ships, you will receive a tracking number via email so you can follow your package every step of the way.

Do you ship internationally?
Yes, we ship worldwide. Delivery times may vary by country.

🔄 Returns & Refunds

Do you accept returns?
All sales are final. We do not accept returns or exchanges. Please review your order carefully before completing your purchase.

Do you offer refunds?
Refunds are only issued in limited cases — such as if your item arrives damaged, defective, or if you received the wrong item. In these cases, please contact us within 7 days of delivery with a photo of the issue and we will review your case.

My order arrived damaged. What do I do?
Contact us immediately at usherbysanon851@icloud.com with a clear photo of the damaged item. We will do our best to resolve the issue as quickly as possible.

🛍️ Orders

Can I cancel or change my order?
Orders are processed quickly. If you need to cancel or make a change, contact us within 12 hours of placing your order. After that, we cannot guarantee changes can be made.

I haven't received my order. What should I do?
First check your tracking number. If there's an issue after the estimated delivery window, contact us at usherbysanon851@icloud.com and we'll investigate right away.

💳 Payments

What payment methods do you accept?
We accept all major credit cards, debit cards, PayPal, and Shop Pay for a fast, secure checkout.

Is my payment information safe?
Absolutely. Our store uses SSL encryption and secure checkout to protect your personal and payment information at all times.